Privacy policy

✅ PRIVACY POLICY

Riesen Pet Co. Ltd (trading as Chiltern Pet Products)
Last updated: [20.02.2026]

1. Who We Are

Riesen Pet Co. Ltd (Company Number: 12650631)
Trading as Chiltern Pet Products

Registered Office:
Belfry House, Bell Lane
Hertford, Hertfordshire
SG14 1BP
United Kingdom

Email: sales@chilternpetproducts.co.uk

We are the data controller responsible for your personal data.

2. How We Collect Your Personal Data

We collect personal data when you:

  • Place an order (as a guest or account holder)

  • Create an account

  • Contact us with a query or complaint

  • Leave a review

  • Request stock notifications

  • Interact with us via social media

  • Browse our website (via cookies and tracking technologies)

3. What Personal Data We Collect

We may collect:

Identity & Contact Data

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

Transaction Data

  • Order history

  • Payment confirmation details

Technical Data

  • IP address

  • Device and browser information

  • Pages visited

  • Time spent on site

  • Referral source

Payment card details are processed securely by third-party payment providers. We do not store full card details.

4. Lawful Basis for Processing

Under UK GDPR, we rely on:

Contract

To process orders and deliver goods.

Legal Obligation

To comply with HMRC and other legal requirements.

Legitimate Interests

To improve our website, prevent fraud, and respond to customer enquiries, where your rights do not override ours.

Consent

For:

  • Non-essential cookies (analytics and marketing)

  • Marketing emails (if you choose to subscribe in future)

You may withdraw consent at any time.

5. Marketing Communications

We do not send regular marketing emails unless you actively subscribe.

If you choose to subscribe to marketing communications in future, you may unsubscribe at any time using the link provided in emails or by contacting us.

6. Cookies & Tracking Technologies

We use:

Strictly Necessary Cookies

Required for website functionality, including checkout and security.

Analytics Cookies (Google Analytics)

To analyse website traffic and improve performance.

Marketing Cookies (Meta Pixel)

To measure advertising effectiveness and display relevant ads.

Analytics and marketing cookies are only activated with your consent via our cookie banner.

You can change your cookie preferences at any time using the “Cookie Settings” link on our website.

For more information, see our Cookie Policy.

7. Sharing Your Personal Data

We share personal data only where necessary with:

  • Payment providers

  • Delivery companies

  • Shopify (our ecommerce platform provider)

  • Analytics and advertising providers (Google and Meta)

  • Professional advisers where required

Shopify Platform Processing

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products. Your data may be stored through Shopify’s data storage, databases and general Shopify applications.

Shopify processes personal data in accordance with its Privacy Policy:
https://www.shopify.com/legal/privacy

8. International Transfers

Some providers (such as Google, Meta and Shopify) may process personal data outside the UK.

Where this occurs, appropriate safeguards such as UK-approved Standard Contractual Clauses are in place.

9. Data Retention

We retain personal data only as long as necessary:

  • Order records: 6 years (for tax and accounting purposes)

  • Customer accounts: until closure or 6 years of inactivity

  • Analytics data: up to 26 months

  • Marketing data (if applicable in future): until you unsubscribe

After this period, data is securely deleted or anonymised.

10. Data Security

We implement appropriate security measures including:

  • Secure hosting

  • Encrypted payment processing

  • Restricted access to personal data

However, no method of transmission over the internet is completely secure.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with the ICO

To exercise your rights, contact:

📧 dataprotection@chilternpetproducts.co.uk

We will respond within one month.

12. Complaints

You may lodge a complaint with:

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
https://ico.org.uk

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always appear on our website.

 

Data Protection Registration

Riesen Pet Co. Ltd is registered with the Information Commissioner’s Office (ICO) as a data controller in accordance with UK data protection legislation.

Registration number: ZB262997